{"id":2744,"date":"2019-10-21T09:01:52","date_gmt":"2019-10-21T07:01:52","guid":{"rendered":"https:\/\/enemii.com\/faq\/"},"modified":"2020-05-30T14:28:10","modified_gmt":"2020-05-30T12:28:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/decomazing.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >FAQ - Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n\n  <div class=\"banner has-hover\" id=\"banner-872943966\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"1020\" height=\"318\" src=\"https:\/\/decomazing.com\/wp-content\/uploads\/2020\/04\/decomazing-order-1400x436.jpg\" class=\"bg attachment-large size-large\" alt=\"FAQ - Order - decomazing.com\" title=\"\">                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1565241383\" class=\"text-box banner-layer x0 md-x0 lg-x0 y100 md-y100 lg-y100 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<h3><strong>1. Order<\/strong><\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1565241383 .text-box-content {\n  background-color: rgb(0, 0, 0);\n  font-size: 100%;\n}\n#text-box-1565241383 {\n  width: 25%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-872943966 {\n  padding-top: 250px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3129945996\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3129945996-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3129945996-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3129945996-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3129945996-label\">\n\t\t\t\n\n<p>Simply select the desired product, add it to your cart, go to checkout, log in or register, enter your address and select the desired method of payment. Place your order and you are ready!<br \/>Within the next few minutes you will receive an acknowledgment of receipt and within 24 hours the order confirmation or shipping confirmation takes place.<br \/>If you have not received an acknowledgment of receipt \/ order confirmation, please also check the spam folder of your e-mail account.<br \/>From time to time our emails may get stuck in the spam directory.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-785804205\" class=\"accordion-item\">\n\t\t<a id=\"accordion-785804205-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-options-do-i-have?\" aria-expanded=\"false\" aria-controls=\"accordion-785804205-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment options do I have?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-785804205-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-785804205-label\">\n\t\t\t\n\n<p>We offer you the possibility to pay by Klarna (sofort\u00fcberweisung.de), Paypal and bank transfer.<br \/>Shipping always takes place after receipt of money.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3316027896\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3316027896-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-a-customer-account-to-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3316027896-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need a customer account to place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3316027896-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3316027896-label\">\n\t\t\t\n\n<p>No, you don&#8217;t need to register nor a customer account to place an order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1783120828\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1783120828-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-minimum-order-value?\" aria-expanded=\"false\" aria-controls=\"accordion-1783120828-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a minimum order value?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1783120828-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1783120828-label\">\n\t\t\t\n\n<p>No, we do not have a minimum order value.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-30460730\" class=\"accordion-item\">\n\t\t<a id=\"accordion-30460730-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-my-order-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-30460730-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is my order secure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-30460730-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-30460730-label\">\n\t\t\t\n\n<p>Yes! Because for us it goes without saying that customer data and orders are treated confidentially and therefore encrypted. We use a certified and fully developed SSL certificate to ensure a secure and safe shopping.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-282398616\" class=\"accordion-item\">\n\t\t<a id=\"accordion-282398616-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-is-the-order-button-grey-and-i-can-not-order?\" aria-expanded=\"false\" aria-controls=\"accordion-282398616-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why is the order button grey and I can not order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-282398616-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-282398616-label\">\n\t\t\t\n\n<p>The product is currently sold out. As a rule, a date is noted on the product page as of when the product is available again.<br \/>We will gladly inform you by e-mail as soon as the desired product is available again!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-560250560\" class=\"accordion-item\">\n\t\t<a id=\"accordion-560250560-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-order-function-does-not-work-\/-i-have-a-problem!\" aria-expanded=\"false\" aria-controls=\"accordion-560250560-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The order function does not work \/ I have a problem!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-560250560-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-560250560-label\">\n\t\t\t\n\n<p>Please send us an e-mail via our contact form and briefly describewhat is not working. We will contact you immediately.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:3.1em;margin-bottom:3.1em;\"><\/div><\/div>\n\n\n  <div class=\"banner has-hover\" id=\"banner-1986252606\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-311522395\" class=\"text-box banner-layer x0 md-x0 lg-x0 y100 md-y100 lg-y100 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<h3><strong>2. Shipping<\/strong><\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-311522395 .text-box-content {\n  background-color: rgb(0, 0, 0);\n  font-size: 100%;\n}\n#text-box-311522395 {\n  width: 25%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1986252606 {\n  padding-top: 250px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3963790948\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3963790948-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-is-the-delivery-time?\" aria-expanded=\"false\" aria-controls=\"accordion-3963790948-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long is the delivery time?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3963790948-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3963790948-label\">\n\t\t\t\n\n<p>Usually the ordered goods will be delivered within 2-5 days, for deliveries abroad within 5-7 days after order confirmation (with agreed advance payment after the time of your payment order).<br \/>Important: No delivery on Sundays or public holidays.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-8849742\" class=\"accordion-item\">\n\t\t<a id=\"accordion-8849742-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-are-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-8849742-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-8849742-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-8849742-label\">\n\t\t\t\n\n<p>See our <a href=\"https:\/\/decomazing.com\/en\/shipping-costs\/\" target=\"_self\" rel=\"noopener noreferrer\">shipping costs.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3320983308\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3320983308-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-also-order-outside-of-germany?\" aria-expanded=\"false\" aria-controls=\"accordion-3320983308-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I also order outside of Germany?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3320983308-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3320983308-label\">\n\t\t\t\n\n<p>Sure! We supply decomazing products to the following countries:<br \/>Austria, Belgium, Netherlands, Czech Republic, Denmark, France, England, Spain, Italy, Greece, Ireland, Norway, Poland, Portugal &#8230; other countries on request<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1893827007\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1893827007-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-also-an-express-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-1893827007-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there also an express shipping?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1893827007-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1893827007-label\">\n\t\t\t\n\n<p>Sure! For an additional charge of 19.90 \u20ac, we also offer express shipping. If the order \/ payment is received by 14 o&#8217;clock (2 p.m.), your order will be shipped the same day.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1866826098\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1866826098-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1866826098-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1866826098-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1866826098-label\">\n\t\t\t\n\n<p>You have received a shipping confirmation, but your order has not arrived yet? Usually the delivery time takes 2-5 working days. However, if the goods are not with you after 5 days, please let us know by e-mail and we will take care of it immediately!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:3.1em;margin-bottom:3.1em;\"><\/div><\/div>\n\n\n  <div class=\"banner has-hover\" id=\"banner-1302004421\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"1020\" height=\"318\" src=\"https:\/\/decomazing.com\/wp-content\/uploads\/2020\/04\/faq-rss-1400x436.jpg\" class=\"bg attachment-large size-large\" alt=\"FAQ - Shipping - decomazing.com\" title=\"\">                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-880058339\" class=\"text-box banner-layer x0 md-x0 lg-x0 y100 md-y100 lg-y100 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<h3><strong>3. Return<\/strong><\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-880058339 .text-box-content {\n  background-color: rgb(0, 0, 0);\n  font-size: 100%;\n}\n#text-box-880058339 {\n  width: 25%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1302004421 {\n  padding-top: 250px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-977991251\" class=\"accordion-item\">\n\t\t<a id=\"accordion-977991251-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-pay-attention-to-when-returning-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-977991251-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I pay attention to when returning a product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-977991251-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-977991251-label\">\n\t\t\t\n\n<p>Please contact us before returning any items. We will then clarify everything else with you.<br \/>Prepaid returns will not be accepted.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3966705939\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3966705939-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-a-complaint,-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3966705939-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have a complaint, what should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3966705939-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3966705939-label\">\n\t\t\t\n\n<p>In case of a complaint, please use our dedicated form. This makes a quick and easy processing possible and we can quickly respond to your complaint.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:3.1em;margin-bottom:3.1em;\"><\/div><\/div>\n\n\n  <div class=\"banner has-hover\" id=\"banner-1807223584\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1620441654\" class=\"text-box banner-layer x0 md-x0 lg-x0 y100 md-y100 lg-y100 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<h3><strong>4. Other questions<\/strong><\/h3>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1620441654 .text-box-content {\n  background-color: rgb(0, 0, 0);\n  font-size: 100%;\n}\n#text-box-1620441654 {\n  width: 25%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1807223584 {\n  padding-top: 250px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3689532934\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3689532934-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-do-i-do-if-i-am-satisfied?\" aria-expanded=\"false\" aria-controls=\"accordion-3689532934-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What do I do if I am satisfied?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3689532934-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3689532934-label\">\n\t\t\t\n\n<p>Enjoy the day and your new decoration! If you like, you can also follow us on our social media profiles and recommend us! \ud83d\ude42<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4289350568\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4289350568-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-need-advice!\" aria-expanded=\"false\" aria-controls=\"accordion-4289350568-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I need advice!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4289350568-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4289350568-label\">\n\t\t\t\n\n<p>No problem! Just use the contact form or call us and we&#8217;ll be happy to help you!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-907857751\" class=\"accordion-item\">\n\t\t<a id=\"accordion-907857751-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-question-is-not-listed-here!\" aria-expanded=\"false\" aria-controls=\"accordion-907857751-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>My question is not listed here!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-907857751-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-907857751-label\">\n\t\t\t\n\n<p>Did not find it? Then go to the <a href=\"https:\/\/decomazing.com\/en\/contact\/\" rel=\"noopener noreferrer\">contact page<\/a> and write us, we&#8217;ll help you as soon as possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:3px;margin-bottom:3px;\"><\/div><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2744","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/decomazing.com\/en\/wp-json\/wp\/v2\/pages\/2744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/decomazing.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/decomazing.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/decomazing.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/decomazing.com\/en\/wp-json\/wp\/v2\/comments?post=2744"}],"version-history":[{"count":0,"href":"https:\/\/decomazing.com\/en\/wp-json\/wp\/v2\/pages\/2744\/revisions"}],"wp:attachment":[{"href":"https:\/\/decomazing.com\/en\/wp-json\/wp\/v2\/media?parent=2744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}