FAQ - Frequently Asked Questions

How do I order?

Simply select the desired product, add it to your cart, go to checkout, log in or register, enter your address and select the desired method of payment. Place your order and you are ready!
Within the next few minutes you will receive an acknowledgment of receipt and within 24 hours the order confirmation or shipping confirmation takes place.
If you have not received an acknowledgment of receipt / order confirmation, please also check the spam folder of your e-mail account.
From time to time our emails may get stuck in the spam directory.

Which payment options do I have?

We offer you the possibility to pay by Klarna (sofortüberweisung.de), Paypal and bank transfer.
Shipping always takes place after receipt of money.

Do I need a customer account to place an order?

No, you don’t need to register nor a customer account to place an order.

Is there a minimum order value?

No, we do not have a minimum order value.

Is my order secure?

Yes! Because for us it goes without saying that customer data and orders are treated confidentially and therefore encrypted. We use a certified and fully developed SSL certificate to ensure a secure and safe shopping.

Why is the order button grey and I can not order?

The product is currently sold out. As a rule, a date is noted on the product page as of when the product is available again.
We will gladly inform you by e-mail as soon as the desired product is available again!

The order function does not work / I have a problem!

Please send us an e-mail via our contact form and briefly describewhat is not working. We will contact you immediately.

How long is the delivery time?

Usually the ordered goods will be delivered within 2-5 days, for deliveries abroad within 5-7 days after order confirmation (with agreed advance payment after the time of your payment order).
Important: No delivery on Sundays or public holidays.

Can I also order outside of Germany?

Sure! We supply decomazing products to the following countries:
Austria, Belgium, Netherlands, Czech Republic, Denmark, France, England, Spain, Italy, Greece, Ireland, Norway, Poland, Portugal … other countries on request

Is there also an express shipping?

Sure! For an additional charge of 19.90 €, we also offer express shipping. If the order / payment is received by 14 o’clock (2 p.m.), your order will be shipped the same day.

Where is my order?

You have received a shipping confirmation, but your order has not arrived yet? Usually the delivery time takes 2-5 working days. However, if the goods are not with you after 5 days, please let us know by e-mail and we will take care of it immediately!

What should I pay attention to when returning a product?

Please contact us before returning any items. We will then clarify everything else with you.
Prepaid returns will not be accepted.

I have a complaint, what should I do?

In case of a complaint, please use our dedicated form. This makes a quick and easy processing possible and we can quickly respond to your complaint.

What do I do if I am satisfied?

Enjoy the day and your new decoration! If you like, you can also follow us on our social media profiles and recommend us! 🙂

I need advice!

No problem! Just use the contact form or call us and we’ll be happy to help you!

My question is not listed here!

Did not find it? Then go to the contact page and write us, we’ll help you as soon as possible.